Minimum:
Restrictions may apply with different printing processes:
Embroidery:
6 minimum
Screen Printing:
12 pieces minimum per design Specialty Screen Printing (CMYK, Puff, Glow, etc.): 40 pieces minimum per design
Turnaround:
Orders are typically ready to be picked up/shipped within 7 business days.* Final turnaround time is based upon submission and approval of the final client artwork. Customers with sensitive deadlines should contact our shop at (914) 740-4920 or info@inkitup.com. A Rush Service fee may be applicable for orders with sensitive deadlines. Remember that any changes made to the final artwork design will delay the overall turnaround time. We will not be responsible for any missed deadlines due to: holidays, weather conditions, vendor shortages & errors, shipping errors, power supply interruptions, or force majeure. We are unable to provide refunds in the event of such occurrences. If we do foresee any problems, we will contact the customer ASAP and work to best rectify it. The customer will be responsible for any expedited shipping costs that may arise from needing to have an order done by a specific date. *Promotional items other than t-shirts are subjected to a different turnaround ba9sed on individual item.
Holidays:
We observe the following holidays, which will not count as production days: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day (December 25th – December 26th).
Estimates:
Estimates are valid for up to 30 days unless stated otherwise. Estimates provided through phone and email are subject to seeing the final artwork to confirm.
Payment Terms:
A 50% deposit is required on all orders to begin processing & production. A full payment of the remaining balance is required upon pickup or shipping. We accept: Visa, Mastercard, , Discover, cash, money orders, personal checks(only for deposit not for pick ups) or cashier’s check. *Checks must clear prior to starting of an order or shipping a completed order. Clients will accept entire responsibility for any delay this may cause. Purchase orders with net terms are accepted for qualified government/school accounts with approved credit. Net 30 Term Accounts and Late Payments For Net 30 Term Accounts, payments must be received and cleared within 30 days of the dated invoice. Invoices that are not paid according to the indicated payment terms on the invoice will incur a 5% monthly prorated late fee of the total due indicated on the respective invoice.
Artwork:
All submitted files must be 300 DPI, or Vector format. Because printing can only be as good as the submitted artwork, please be as detailed as possible: · Artwork design should be sized to the physical print size · All text must be converted to outlines We will not be responsible for poor quality printing due to low quality artwork. If you’re unable to provide high quality artwork, don’t worry! Our Design Team can recreate your artwork for a fee of $25/hour, pending on the design. Ink Color Accuracy All standard orders are based on the Best Match policy unless stated otherwise. We will select from the available stock colors to best match the color of your artwork.
Order/Art Approval:
After a 50% deposit of the invoice, we will provide an invoice and a digital proof via email for every order (including re-orders). It is the responsibility of the customer to approve the proof and check for the accuracy of: · Sizing · Quantity · Garment type, style & color · Deadline/Delivery Date · Spelling · Ink colors · Placement & print size · Final design of artwork proof We will not accept responsibility for corrections not implemented and/or requested after the final artwork proof approval. Note: Any changes made after the original approval (if possible) may cause delays in production time and/or additional costs. Under/Over Run: We will not be responsible for under runs within the under/over run allowance. The under/over run allowance is based on the total quantity of goods ordered, and on the industry standard for customized goods. Under/Over Run Allowance: · Screen Printing: 3% · Specialty Screen Printing: 5% All orders within the under/over run allowance of the specified quantity will be considered acceptable for delivery. We highly recommend customers to order extra garments for each size. We will not be responsible for profit loss on under runs. In case of an under run greater than the under/over run allowance, we will reprint the remaining quantity (if requested). Client Supplied Garment We request that clients must supply an itemized list of all pieces brought in to be printed. Clients are still subjected to the under/over run policy along with up to 15% upcharge. It is our goal to provide the upmost care for your supplied garment and excellent printing services. However, different garments may react differently under standard printing environment, which may include high temperature and heat. Therefore, ink it up will not liable for costs of client supplied garments. At the scenario of a mistake, Ink it up is only liable up to the value of the services provided for that order.
Out of Stock Items:
Ink it up will not be responsible for items that are out of stock. We will do our best to provide the most accurate inventory at the time of order. Should specified items become out of stock, we will contact the customer with a comparable replacement prior to printing.
Misprints:
Due to the nature of the screen printing process, there is always a risk of misprints. We do our absolute best to take every precaution to prevent any errors, but sometimes it does happen. If an exact quantity is required, we suggest customers to order accordingly. Despite this being a rare problem, we have a misprint allowance rate of 5% per design printed that we will not be responsible for. Please contact us ahead of time if you have any questions about this policy!
Printed Product Claims & Issues:
Client must verify the correct quantity amount received prior to leaving the premise. We will not accept claims for incorrect quantity once the client leaves the shop. Claims regarding print quality MUST be reported within 48 hours after the order has been received. Please contact us immediately with any concerns regarding an order and we will work hard to resolve any issues!
Cancellation/Returns:
Cancelled orders prior to the production process are subject to a 15% restocking fee, plus any additional fees incurred. Once garments have been printed, cancellations will not be accepted. Website Pricing/Stock: Any prices and information listed on our website are intended as a guide only. In the event of a misprint, we reserve the right to correct the copy or pricing to reflect the actual pricing/copy. Please verify all information detailing pricing at the time of ordering.
Handling:
Customer supplied garments that require extra handling (such as tagged garments or individual bagged garments) may be subject to an additional handling fee. This fee will be added to the final invoice.
Price Matching:
Ink it up reserves the right to accept or discard the price match guarantee. A quote from a competitor must be present to be considered for price match. If and when the price match guarantee is accepted, we will match their price.
Order Pickup:
An estimated pickup/shipping date will be provided upon approval of order and artwork. Client will be notified through email or phone when the order will be completed and ready for pickup. Any order that is not picked up after 60 days, will be donated, recycled or properly disposed of.
Design Exposure:
We are very excited to be working with you! With that being said, we want to show it off once it’s all done by taking pictures and posting them to our various platforms: Online Gallery, Facebook, Instagram, etc.. If you are not comfortable with your design being shared, please let us know when you place your order. If you do not specify otherwise, we will assume we have your full permission to share your awesome designs!
Disclaimer:
Due to variations in sizing within our offered brands & styles, Ink it up cannot guarantee any fit/sizing of garments. We are unable to issue any refunds for issues of this nature.
